My team and I have almost grown up together... and I have come a long way in honing my people skills. Never a believer of hard-core management fundas (plus the lack of a formal management degree!), I have always figured out my own approach in managing my team and helping them remain motivated. Having had my fair share of struggles in managing team members early on, I quickly realized that there is no rule book. The only rule I have diligently followed all these years is to truly understand the person. 

When I conduct interviews, the most important answer that I look for is- why are you here? Is it the money, the social inclination, ambition or simply a parking space? And I do a deep dive on it. This helps me not only build their KPIs effectively but also truly help them flourish and grow- something that I am deeply passionate about.

Every person is unique and so is their skill set and it is important to remember and honor that. Don’t try to push a numbers person to a people’s role and push a creative soul into the excel world. Another wonderful thing is to constantly discover new skill sets in team members. I once had a HR team member turn out to be one of the best salespersons and a Facility Manager- technically a nurse to be a great negotiator! One strategy doesn’t apply to all.  I have to understand how a team member prefers to interact- some are motivated when I get to understand them personally, whilst some want the relationship to be at a professional level only. I adapt my ways of functioning and individualize my interactions with every person. I constantly fine tune my relationship with each of my team members.

A critical piece is also to ensure that my team members have a clear understanding of my value systems and principles. So, on one hand, I am transparent with them, and on the other, they clearly know the ‘no-go’ areas. I believe that a ‘person relationship’ based approach works better than a ‘repartee-manager relationship’- any day.

large_musingbanner1.png

medium_musingbanner1.png

small_musingbanner1.png

thumbnail_musingbanner1.png

musingbanner1.png

Festivals have a certain charm around them, some magical dust, always something to look forward to..creating memories and nostalgia at the same time.

At Epoch homes, all team members enjoy celebrating all kinds of traditional festivals with our elderly residents. Traditions are best learnt from elders, and our dadas and dadis at Epoch love to follow and live upto old traditions. We also see this as an opportunity to involve them and seek their advice since they have so much to share, so much to relive!

Festivity and celebrations have several aspects like traditional food, decorations, music, bright clothes! Smiles and laughter radiate a sense of community and bonhomie. As part of these celebrations, we always have a little song and dance, which is curated by our own staff team. Our staff wears relevant costumes and performs these ‘shows’! At Onam, we have staff perform Pulikali and serve Onam Sadya; at Dussehra, they enact the Ravana mythology and burn cute effigies; Independence & Republic days are all about reminiscing pre partition stories and feeling patriotic! Residents also participate in these activities to the best of their ability and soak in the atmosphere.

At Diwali, everyone in the Epoch homes- our team and all our residents perform the evening Diwali pooja -however old they may be, or even if they are not completely physically mobile. At Lohri, we light the traditional bonfire, play Punjabi songs, and make the traditional offerings of peanuts, popcorn, til etc. to the bonfire. During Christmas, all our residents are greeted by Santa Claus, and get their special gift!

It is worth that little extra effort since there is an overall sense of inclusiveness, positivity, nostalgia and fond long-lasting memories. Our very special moment is when our 85 year old Uncle says _‘Today’s Holi celebrations reminded me of how I used to enjoy with the pichkaari with my brothers in Pind!’_. 

musing1.png

Festivals & some old world charm

large_musingbanner2.png

medium_musingbanner2.png

small_musingbanner2.png

thumbnail_musingbanner2.png

musingbanner2.png

The birth of a grandchild changes everything in a grandparent’s life...We have seen intergenerational interactions work beautifully since these are both age cohorts that require that extra attention and supervision.

At Epoch homes, we have often invited little kids from prep, nursery, kindergarten to come over, along with their teachers. We encourage these kids to just play around and be themselves and there is no pressure of formal interaction or activities. The toddlers don’t hesitate, they are so disarmingly and a delight to have around. They go and charmingly tug at a dadi’s dupatta with an innocent smile, or gently tap the hand of an uncle who is sitting by himself. Suddenly we see our elderly residents becoming very responsible in front of the kids. It is a beautiful metamorphosis that you can see. Though many of our residents are dependent, they start being concerned about the well-being of the kids and take care of the kids in their own way. For the kids, it normalizes seeing and naturally interacting with the older generation who may be in wheelchairs, or physically unfit. As kids and the elderly mingle with one another, there is unconditional warmth from both sides, which is truly therapeutic and generates positive vibes. 

We have also seen that in their own homes, grandchildren play a very important role in managing conditions like dementia of the grandparents esp in engaging them in activities or a routine. Role reversals play out beautifully- the grandchild becomes the responsible one and the elder is happy to follow their lead.

In Japan, there are Montessori schools within retirement communities. On one hand, it helps the kids of staff members to attend school within the premises, and, on the other hand, it also helps the interaction of the kids with elders.  It would be great to see this trend pick up in India also, as it is a win-win situation for society at large.

musing2.png

When toddlers meet dadis!

large_musingbanner3.png

medium_musingbanner3.png

small_musingbanner3.png

thumbnail_musingbanner3.png

musingbanner3.png

Saregama Carvaan _(note: this is not a paid promotion)_ is a fantastic collation of all the lovely music across various decades and types of music. For many of us (elders and young music lovers!) it solved a big problem. We now do not have to take the effort of putting together a playlist, and it is a great gift item, specially for elders. At Epoch too, it has been a great boon for us! 

Music has always been the multi-talented and versatile companion. From being pursued as a hobby, to helping manage or express emotions, to being part of active therapy to simply being a companion in the room- music is appreciated if not passionately loved by one and all. As part of the ageing process, the much loved TV and soap operas slowly start losing it’s relevance- largely because it becomes too loud a stimulii for the struggling senses- either vision, hearing or both. But what continues to soothe is the presence of old songs or tunes. It also helps to overcome the feeling of void, nothingness for elders, specially when they are to themselves.


Music has a role to play throughout the day. Many elders like to start the day by listening to or singing along with an aarti or bhajan. During the day it can be an active session with antakshari, karoeke or playing a musical instrument. At bed time, soothing instrumental music can help overcome sleep issues. Very rarely have we come across elders who don’t have their old time favourite artists or albums. Our admission and ongoing processes ensures we capture these details so it can be used later during the elder’s stay. Our care attendants know the favourite bhajans of the elderly, often encouraging them to sing along. Most of our elders have these little booklets of sholkas, mantras, which they used to read whilst doing their puja. Elders find it very helpful and satisfying that they can now listen to these kathaas on the system, which helps them whilst doing the puja. This is a small, but very powerful stimulus in giving the elders the confidence that they can still do the ritual that they have done in their lives.

musing3.png

Music as a guest companion

large_musingbanner7.png

medium_musingbanner7.png

small_musingbanner7.png

thumbnail_musingbanner7.png

musingbanner7.png

musing7.png

Understanding the people in your team

My team and I have almost grown up together... and I have come a long way in honing my people skills. Never a believer of hard-core management fundas (plus the lack of a formal management degree!), I have always figured...

Understanding the people in your team

Neha Sinha

About us

Our care & services

Library

Contact us