Now Open | Ashiana Care Homes Operated by Epoch Elder Care, in Bhiwadi | Dignity in Every Detail
Now Open | Ashiana Care Homes Operated by Epoch Elder Care, in Bhiwadi | Dignity in Every Detail

Work with us

At Epoch, we build care leaders as well as business leaders! We value integrity, creativity, passion, a 'will do' attitude and above all else, the will and determination to succeed. We leverage human capital for competitiveness by nurturing knowledge and passion, and strongly believe that professional growth is the responsibility of both the individual and the organisation.

Current openings

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1.

Admin Assistant

Location: Undri,Pune

Key Responsibility Areas (not specific to):

  • To take attendance of the HKP staff and security staff on duty at the beginning of the shift
  • Check their grooming and appearance as per the defined standards
  • Allocate staff to their respective area of work
  • Provide the staff with housekeeping equipment, supplies and cleaning agents
  • Check cleaning of rooms, corridors and washrooms as per norms
  • Adhere to weekly/deep cleaning schedules of rooms and public areas
  • Conduct training of housekeeping staff as per SOP
  • Record maintenance work of rooms
  • Consolidate all maintenance work of the house and seek approval for its repair
  • Check on the quality of repair after finishing
  • Coordinate and address issues of residents/nursing staff with regard to upkeep of the room and public area
  • Check the cleanliness of washrooms and replenishment of paper supplies at regular intervals
  • Supervision of all horticulture activities
  • Ensure checklists are maintained for the set standards, quality and hygiene
  • Seek approval of consolidated repair works list of the rooms, public areas & washrooms – Weekly
  • Update and advise on repair works
  • Report any untoward incident to the HOD
  • Ensure adequate water storage and filling of underground tanks
  • Maintain supplies of cleaning chemicals, equipment and stationery materials
  • Ensure stocking and refilling of diesel for DG and its record-keeping
  • Update Admin Manager on the electricity consumption every month
  • Servicing of in-house equipment – Elevator, RO, DG and Electrical equipment (Rooms air condition/Geysers/Fans etc.)
  • Ensuring garbage disposal through agencies on daily basis
  • Monitor and record-keeping of laundry processing internally and externally
  • Follow-up on all works assigned by Admin
  • Relieve (Cover-up) for the office staff as and when required
Apply

2.

Team Lead Nursing

Location: Undri/Balewadi

Mandatory minimum qualification:

  1. B.Sc. Nursing + MHA preferred OR
  2. Master’s degree in Nursing, Public Health, Healthcare Management, or relevant field
  3. 10 to 12 years’ experience in senior nursing or clinical operations roles (Nursing Superintendent-level preferred)

Key Responsibility Areas (not specific to):

A. Clinical Oversight & Rounds

  1. Conduct daily clinical rounds across facilities and report to HCO with report.
  2. Review resident condition, nursing care quality, medication practices, infection control protocols.
  3. Ensure timely escalation to HCO and treating doctors.
  4. Monitor care for dementia, behavioural symptoms, chronic illnesses, and post-operative needs.

B. Documentation & Audit Management

  1. Audit nursing notes, vitals, medication charts.
  2. Audit care plans, incident reports, infection control logs.
  3. Ensure compliance with Epoch SOPs and NABH standards.
  4. Provide corrective training for documentation gaps.

C. Quality Indicators (QI) & Dashboard Monitoring

  1. Maintain and analyse QI dashboard.
  2. Track fall rate, infection rate, hospitalizations, medication errors.
  3. Identify trends and initiate CAPA.
  4. Ensure timely and accurate facility data submission.

D. Policy Implementation & Clinical Governance

  1. Ensure adherence to all clinical SOPs.
  2. Support SOP revision and roll-out.
  3. Train staff in emergency response, dementia care, infection control, and documentation.
  4. Promote clinical excellence and accountability.

E. Staff Supervision & Training

  1. Support onboarding.
  2. Mentor nursing team leaders.
  3. Coordinate with Facility Managers on operational needs.

F. Family & Physician Coordination

  1. Assist in communication with families.
  2. Coordinate with physicians, physiotherapists, psychologists, EMS.
  3. Participate in interdisciplinary meetings.

G. Operational Support

  1. Ensure facility readiness for move-ins and emergencies.
  2. Oversee medical inventory, oxygen systems, emergency trolleys.
  3. Support digital tool usage.

Core Competencies

  1. Strong clinical judgment
  2. Documentation & auditing skills
  3. Leadership & team management
  4. Communication & escalation handling
  5. Data interpretation & analytical skills
  6. Knowledge of geriatric & dementia care
  7. Understanding of NABH standards

Key Performance Indicators (KPIs)

  1. Reduction in errors (falls, medications, infections)
  2. Audit scores & documentation accuracy
  3. QI dashboard timeliness
  4. Staff training completion & competency
  5. Family satisfaction indicators
Apply

3.

Training Manager

Location: Pune

Key Responsibility Areas (not specific to):

Roles and Responsibilities

  • Conduct comprehensive orientation sessions and on-the-job training for all new employees at the Pune facilities.
  • Collaborate with department heads to assess and identify training needs for both new and existing staff.
  • Develop and deliver structured training programs by modifying existing modules or creating new content tailored to operational requirements, under the guidance of the Learning & Quality Head.
  • Act as a coach and mentor to frontline staff, supporting skill-building and day-to-day development.
  • Create and manage monthly and quarterly training calendars specific to Pune and implement these trainings as per the centralized training calendar.
  • Apart from the centralized calendar, proactively plan and execute additional trainings as per the house/facility needs.
  • Ensure all training initiatives align with organizational policies, SOPs, and compliance standards.
  • Stay updated with modern training tools, adult learning methods, and best practices to ensure effective delivery.
  • Coordinate in-service sessions, workshops, and hands-on demonstrations for both technical and non-technical staff.
  • Support cross-functional training requirements, especially for nursing, care, F&B, and admin teams.
  • Maintain accurate records of all training sessions, including attendance, assessment results, and feedback.
  • Track retraining needs and schedule refresher sessions based on audit or compliance gaps. Conduct assessments (written, practical, or viva) for care staff to evaluate knowledge retention and support internal promotions.
  • Lead the consolidation and regular updating of all training materials used at the Pune facility. Ensure all training activities are well-documented and embedded within the organization's quality framework.

Desired Candidate Profile

  • Strong stand-up delivery and facilitation skills, with the ability to create and deliver training across all staff levels.
  • Candidates with a nursing or clinical teaching background and prior training experience will be preferred.
  • Excellent communication and presentation skills, with an engaging and clear training style.
  • In-depth knowledge of adult learning principles, competency-based training, and SOP-based teaching.
  • Minimum 5–7 years of experience in training and development, ideally within the healthcare or elder care sector.
  • Energetic, enthusiastic, and people-oriented with strong coordination and feedback mechanisms.
Apply

4.

Sales Executive

Location: Gurgaon

Key Responsibility Areas (not specific to):

Job Description

We are looking for a proactive Sales Executive to manage IVR calls, handle customer enquiries, update the CRM, and coordinate viewings and appointments. The ideal candidate is organized, courteous, tech-savvy, and comfortable communicating via phone, email, and WhatsApp.

Key Responsibilities

  • Manage incoming IVR calls and ensure accurate, timely routing to the correct team.
  • Respond to customer queries over the phone with professionalism and clarity.
  • Update and maintain customer records, leads, and interaction notes in the CRM.
  • Proactively follow up to confirm appointments and resolve last-minute queries.
  • Schedule and coordinate facility viewings; share necessary details with customers and team members.
  • Send personalized introduction messages and follow-ups via email and WhatsApp.

Essential Skills & Attributes

  • Excellent verbal and written communication skills.
  • Comfortable using IVR systems, CRMs, and messaging platforms.
  • Strong attention to detail and good data-entry accuracy.
  • Empathetic listener, customer-focused, and service-oriented.
  • Ability to multitask and manage time effectively under pressure.

Preferred Qualifications

  • 1–4 years experience in customer service, telecalling, or front-office roles.
  • Experience with CRM tools (e.g., Zoho, HubSpot, Salesforce) is a plus.
  • Basic computer skills (MS Office / Google Workspace).

We look forward to your participation in the process.

Apply

5.

Care Attendent

Location: Gurgaon

Key Responsibility Areas (not specific to):

Job Summary

We are seeking a compassionate and responsible GDA-certified Care Attendant to provide personal and basic nursing care support to our elderly residents. The role involves assisting with daily activities, maintaining hygiene, administering basic medications, and ensuring the physical and emotional well-being of residents.

Key Responsibilities

  • Assist residents with Activities of Daily Living (ADLs) such as bathing, dressing, grooming, and toileting.
  • Support with diaper changing, bed making, and maintaining hygiene of residents and their surroundings.
  • Assist with mobility and positioning, including transfers from bed to chair or wheelchair.
  • Provide feeding assistance and ensure proper nutrition and hydration.
  • Administer oral medications as per nursing instructions and maintain proper documentation.
  • Perform oil massage and provide comfort care as advised by nursing staff.
  • Monitor and report any changes in residents’ health, behavior, or appetite to the nursing team.
  • Offer emotional support and companionship with patience and empathy.
  • Maintain cleanliness and infection control standards at all times.
  • Assist in monitoring vital signs (temperature, pulse, respiration) if trained.
  • Coordinate with nursing and housekeeping teams to ensure a safe and caring environment.

Requirements

  • General Duty Assistant (GDA) Certification from a recognized institute.
  • Minimum 1–2 years of experience in elder care, hospital, or home care settings (preferred).
  • Basic knowledge of elderly hygiene, medication support, and patient handling techniques.
  • Good communication and interpersonal skills.
  • Physically fit, patient, and compassionate towards the elderly.
  • Willingness to work rotational shifts (day/night).

Working Hours

  • 12-hour shifts
  • 8:00 AM – 8:00 PM
  • 8:00 PM – 8:00 AM
  • Rotational weekly off

Perks & Benefits

  • PF
  • ESIC
Apply

6.

Engagement Coordinator

Location: Gurgaon & Pune

Key Responsibility Areas (not specific to):

The Engagement Coordinator serves as a point of contact and companion for all new residents as they transition into the Facility.

Responsibilities:

  1. Proactively create positive relationships with residents
  2. Make activity schedule for the homes: Dementia and Non-dementia
  3. Work closely with the Facility Manager and HCA to make personalized activity plan for the residents
  4. Work as a companion for non-dementia residents
  5. Plan outings for residents
  6. Send the personalized activity chart for the first weekly update every month
  7. Be in charge of all activities and engagement plans
  8. Work closely with the activity SPOC of all homes
  9. Assist in the pre-move-in process and facilitate communication to ensure a seamless experience for residents and their families
  10. Provide a personalized new resident orientation experience and support all new residents at Epoch
  11. Maintain daily interactions with residents, especially new residents during the first 30 days (ensuring engagement in activities and maintaining connection with loved ones)
Apply
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