Our clients’ experiences

“My mom was a lady with character and dignity and I will continue that legacy. I am so glad that I was next to her in last times, and she somewhere subconsciously was aware that she’s had her family beside her when it was time for her to depart. In the hindsight, I think it was one of the prudent decisions to have my mom at Epoch....”

I had surveyed several places before visiting Epoch. 2 primary factors drove the decision to choose Epoch, first being the location – it was located in Pune city and the second would be a home-like setup in an upscale apartment complex.

“We explored many facilities and options. And then we found Epoch! It took only a couple of interactions with Neha and her team and a brief visit of the facilities, to be reassured that we had found the perfect elder care home and environment for our father.”

Our father was a successful, well-respected entrepreneur and a fiercely independent person. Since my brother and I reside in Australia and...

I chose Epoch Elder Care for my mother who was suffering from cancer and needed palliative care. My journey with Epoch for nearly 5 months has been very overwhelming. My mother Mrs Sushila Kumari was looked after with the lots of love, best of medical and emotional assistance. She really enjoyed having delicious food, long conversations, celebrations with all the fellow family members. Epoch will always hold a special place in my heart and for that, my family and I shall always be grateful. With lots of love and best wishes!

Our move-in experience at Epoch (an assisted living and Dementia care centre) in Gurugram was indeed very smooth and hassle free. Since it was Covid times, strict protocols were in place. After following all the norms we were allowed access inside the facility. A few interactive sessions were in place to help us clarify all our doubts till the time we were satisfied. Before taking the final call my sister (chronic schizophrenia) was given permission to see her room, have a round of the facility on a wheelchair and also interact with the nurses and staff members inside the facility. This happened a couple of times. To make the patient more comfortable and familiar to the surroundings(she would be moving in) she was even served meals of her choice. This further increased my liking for the place. Thus there is a sense of deep trust.

We were extremely worried about the actual exercise of moving our mother to Epoch. Esp, since she was not aware of the fact that she was being moved due to her diminished comprehension and memory. The epoch team completely exceeded our expectations here. They had thought through and planned for the smallest things that would make the transition as smooth as possible. Details we would have never thought of (or considered). From setting up the room, right down to paying attention to the ensuring familiar smells, we were instantly comfortable and knew she was in good hands. The following 6 weeks reconfirmed all that and she has settled in beautifully to her new home and loves it there. She has got a new life, thanks to the fantastic team at Epoch.

We reached out to the Epoch team last year when my mom was not keeping well in the US having been in the hospital a few times and then trying to recover in the rehab after a pelvic fracture. Given her delicate health condition, we decided to move her to India and took the long flight with her from Washington DC to Delhi during the peak of the first covid wave in Delhi. The entire Epoch team was constantly in touch from the very beginning by showing us a virtual tour of the facility room to help finalize the care contract coordinating every step of the entire move. After landing we were picked from the airport and moved to a neighboring hotel that included 24/7 attendants for my mom to help her transition into the new environment. We were welcomed with multiple check-ins by various staff (using PPE kits) to customize her diet and other needs that made us feel really comfortable and at ease. The facility was very clean too and it was wonderful to see the team so receptive and responsive to every little request. Having been the main caregiver in the US, it was very relieving to get this support and after a week she was tested and moved to the main facility. Very thankful to the entire team who made this so seamless and smooth despite the stressful Covid situation!

The team here is helpful, compassionate and caring. I really like that even the housekeepers cal me “uncle”. I would definitely recommend this care home to my friends, in fact I stayed briefly at a community home in Lester County, UK and this experience has been much better.

We experienced Epoch’s services in November 2020. My father was visiting us in Gurgaon, just before Covid hit us. He fell in the kitchen and was paralyzed neck below that instant. Post surgeries during his physical rehabilitation period in Delhi, he contracted Covid as well and was subsequently in the ICU...