Difficult decisions

Transition & move-in

Transitioning into an Epoch home

Transitioning into an Epoch home

Moving in to an assisted living is a difficult decision and we at Epoch will be there to assist you at every step.

The admission process has been designed in a manner to facilitate the decision making process and familiarise the elderly with our homes. It includes all the steps from viewing of home to finalising transition details to paperwork, whether the elderly or the family members are local or outstation, be it from any other city or state or country.

Transition during Covid

Transition during Covid

Even during the Covid pandemic, we had our residents coming in from international locations.

Covid move-in stories

Covid move-in stories

Hear from family members of our residents.

The Covid move-in experience

The Covid move-in experience

Aditi Jain, On-Boarding & Customer Relations

From the past nearly to more than two years, our lives have taken a complete turn and things are at standstill. These times have been extremely challenging for everyone across the globe especially for the Healthcare sector. The Healthcare sector is facing extreme challenges for the world is at a standstill for about 1 and a half years.

I am Aditi and I take care of admissions and customer relations for Epoch. I basically act as a liaison between the Client and Epoch starting from the first call till the time the elderly stays with us.

During these unprecedented times, we know how difficult it is for family members to remotely monitor their parents and we felt the urge to help people who were approaching us for any kind of service.

At Epoch, for any admissions we do, there is a lot of thought process and weeks of planning that goes into it. Every individual has different needs and set of requirements, and we try to make the transition as comfortable as possible for them. Facilitated Isolation rooms with customized décor and nutritional meals are provided in accordance with the Covid protocols.

Aditi Jain, On-Boarding & Customer Relations

Even during these Covid times, we did admissions from California, Gurugram, Delhi, and Washington DC.

Covid has created physical barriers between our residents and their families, but we try to maintain as much virtual connection as possible. All our teams know the importance of their roles and take those sincerely. There’s always someone or the other to pamper your loved ones.

This is the new normal of the Covid world for us and I believe for others as well. We are constantly learning new things every day and are constantly striving to make it better for the new families approaching us. We have to be extra vigilant about our staff and residents and are conducting regular testing for all. Just want to ensure that we don’t leave any loose ends. These are certainly challenging times, but we are all geared up for it.

          

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