Basic

Q 1: What is an Assisted Living Home? How is it different from an old age home?

A: Assisted living homes are different than old age homes because here typically we take residents who need help with their daily activities, have nursing needs or have dementia. AL homes have residents who need high levels of care & attention, it is a step below a nursing home.

Q 2: What is Epoch’s philosophy of care?

A: We follow a person centred approach in care which means, we have individualised care plans for each residents depending on their diagnosis, health condition & engagement needs. We use evidence based methods based on best practices & research in the industry. All of this is done in a home like environment.

Q 3: Are there any visiting hours?

A: We have an open door policy. We encourage family members to visit as often as possible. However we recommend that family members can observe instead of actively participating in routine activities - this will allow Epoch caregivers to build their own rapports with the residents.

Q 4: What are the basic amenities provided in the room?

A: Each resident has an en-suite room with a private washroom as well as a private or shared balcony.  Each room is furnished with a queen size bed and side tables, an easy chair and a stool. Additionally there is a LED TV with private cable connection,wardrobe, air conditioning & oil heaters.

Q 5: Are family members allowed to stay overnight with the resident?

A: This is typically not allowed and  is against our policy keeping in mind resident welfare. It may be a cause of concern as we have observed that seniors esp with dementia may take time to readjust after a night stay by a family member. The stay may also disturb the routine of your loved one and other residents.


Care

Q 1: What does Epoch’s care include?

A: Our care includes:

  • Emergency medical response procedures

  • 24 x 7 attendant and nursing care; Care staff on day & night shift

  • Medication Management

  • Full ADL support (bathing, feeding, transferring, help with activities etc)

  • Home-cooked nutritious meals keeping individual restrictions/requirements in mind

  • Streamlined paperwork and reporting on each resident

  • Full housekeeping (including cleaning and laundry)

  • Daily activities including occupational therapy, music/ games  and social events

  • All staff trained in dementia care

Q 2: What does the service fee include when it comes to basic nursing care?

A: At Epoch we have between 1 & 2 nurses on duty at any given shift (morning- evening- night). Most of the basic nursing care requirements are done in-house and are part of the service fee. This includes:

  • Medication Management

  • Diabetes Management (Sugar charting, Insulin administration)

  • Diaper and Bedsore Management

  • Catheter Management

  • Administering IV Drugs

  • Regular Vitals check up & monitoring

  • Ryle’s tube feeding

  • All emergency care- Oxygen administration, CPR, suctioning

Q 3: What is the staffing and how well are they trained? What kind of staff you have?

A: We have nursing staff who are certified and then trained in-house in geriatrics and dementia care. Each house is run by a live-in Facility Manager who is also senior nurse with administrative experience. There is staffing round the clock, so all residents get 24X7 care apart from addressing emergencies.

To read more about the team - Click here

Q 4: What is the staffing ratio? What kind of training you provide?

A: We have 3 levels of care: Basic, Medium and High. The staffing ratio is decided after we understand in detail the care requirement of the elderly.

We have a collaboration with Swedish Care International (Epoch’s partners) for our nurses' training. Additionally we have a 15 day internal training program for all staff. Each staff's performance is reviewed on a monthly basis.

Q 5: What are the type of activities planned at Epoch?

A: The activities are planned depending on each person’s abilities. In general, we engage residents in:

  • Occupational Therapy twice a week

  • Volunteer visit

  • Movie screenings

  • Group lunches and celebrations

  • Outings (Both group and individual)

Sample of activity calendar


Q 6: How is Dementia care done at Epoch? What is different about it?

A: To read more click here


Q 7: Please explain emergency response?

A: We have all emergency protocols in place- medical emergency, fire, fall. The entire team is well equipped to manage the emergency situations.


Q 8: Can I personalize the room and bring my own furniture?

A: We highly recommend you to bring in your stuffs and personalize your space.

To read more click here


Food

Q 1: What kind of food you provide?

A: The food is customised as per requirement and medical restriction of the resident. We serve regular Indian meals in  all our homes and it includes snacks, fruits, beverages, desserts, food festivals, special celebrations etc.  

Q 2: What special meals are billed?

A: Any particular food/ fruit/ juices procured specifically for a resident (as a personal choice or because it is prescribed)  outside of the regular menu is billed. Please note that we do quite a lot of customisation in the menu since each resident has specific needs (and this is not billed) but for eg if someone needs a specific fruit everyday then that is charged extra. In the menu, we serve non-veg food twice in a week, but, if someone would like to have it more than twice, then it is charged extra as it will be procured & prepared by the kitchen team only for that particular resident.