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The Engagement Coordinator serves as a point of contact and companion for all new residents as they transition into the Facility.

Responsibilities

• Proactively create positive relationships with residents
• Make an activity schedule for the homes: Dementia and Non-dementia
• Work closely with the Facility Manager and HCA to make personalized activity plans for the residents
• Work as a companion for non-dementia residents
• Plan outings for residents
• Send the personalized activity chart for the first weekly update every month
• Be the charge of all activities and engagement plans
• Work closely with the activity SPOC of all homes
• Assist in the pre-move-in process and facilitate communication to ensure a seamless experience for the resident and families
• Provide a personalized orientation experience for all new residents at Epoch
• Maintain daily interactions with residents, especially new residents, over the first 30 days (minimum)

Roles and Responsibilities

• Conduct comprehensive orientation sessions and on-the-job training for all new employees at the Pune facilities.
• Collaborate with department heads to assess and identify training needs for both new and existing staff.
• Develop and deliver structured training programs by modifying existing modules or creating new content tailored to operational requirements, under the guidance of the Learning & Quality Head.
• Act as a coach and mentor to frontline staff, supporting skill-building and day-to-day development.
• Create and manage monthly and quarterly training calendars specific to Pune and implement these trainings as per the centralized training calendar.
• Apart from the centralized calendar, proactively plan and execute additional trainings as per the house/facility needs.
• Ensure all training initiatives align with organizational policies, SOPs, and compliance standards.
• Stay updated with modern training tools, adult learning methods, and best practices to ensure effective delivery.
• Coordinate in-service sessions, workshops, and hands-on demonstrations for both technical and non-technical staff.
• Support cross-functional training requirements, especially for nursing, care, F&B, and admin teams.
• Maintain accurate records of all training sessions, including attendance, assessment results, and feedback.
• Track retraining needs and schedule refresher sessions based on audit or compliance gaps. Conduct assessments (written, practical, or viva) for care staff to evaluate knowledge retention and support internal promotions.
• Lead the consolidation and regular updating of all training materials used at the Pune facility. Ensure all training activities are well-documented and embedded within the organization's quality framework.

Desired Candidate Profile

• Strong stand-up delivery and facilitation skills, with the ability to create and deliver training across all staff levels.
• Candidates with a nursing or clinical teaching background and prior training experience will be preferred.
• Excellent communication and presentation skills, with an engaging and clear training style.
• In-depth knowledge of adult learning principles, competency-based training, and SOP-based teaching.
• Minimum 5–7 years of experience in training and development, ideally within the healthcare or elder care sector.
• Energetic, enthusiastic, and people-oriented with strong coordination and feedback mechanisms.

Roles and Responsibilities

The purpose of this role is to ensure smooth day-to-day operations of the Food & Beverages (F&B) department by developing and conducting in-service training programs, ensuring adherence to safe food handling practices, maintaining quality standards, and effectively managing departmental budgets and costs.

Operational Management

• Coordinate with the kitchen team for day-to-day kitchen operations across all Epoch Homes.
• Oversee and assist in daily F&B operations to ensure timely meal delivery and quality standards.
• Plan and design menus, including therapeutic and clinical diets based on residents’ needs and preferences.
• Customize menus as per residents’ food habits and preferences.

Financial Management

• Manage and monitor the F&B budget for all homes; responsible for home-wise P&L.
• Forecast and control food costs and other departmental expenses in line with company policies.
• Maintain expense records and take corrective actions on variances to ensure alignment with budgetary goals.

Procurement & Inventory

• Handle inventory and stock management for food, raw materials, and kitchen equipment.
• Track breakage, stock in hand, and usage of hollowware and flatware.
• Enter bills, purchase orders, and vendor quotes in the system as per the company format.
• Oversee vendor management, including sourcing, payments, and compliance with procurement processes.

Training & Compliance

• Train kitchen and F&B team members in safe food handling, hygiene, and operational standards.
• Maintain records for all kitchen equipment and annual maintenance contracts (AMCs).
• Ensure all statutory, safety, and hygiene norms are followed consistently across homes.

Coordination & Communication

• Liaise with Facility Managers and Nurses for event coordination, procurement, and dietary requirements.
• Maintain resident headcount records and ensure accurate meal planning accordingly.
• Support management with reporting, analysis, and other assigned administrative tasks.

Team Management

• Lead and supervise F&B staff across homes.
• Foster teamwork, accountability, and performance orientation within the department.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management or a related field.
• 2+ years of experience as an F&B Executive or in a similar role.
• Certification as a Dietitian or Nutritionist preferred.
• Strong understanding of Indian and Continental cuisines.
• Excellent coordination and communication skills.
• Strong organizational, analytical, and time-management abilities.
• Demonstrated leadership, team management, and training capabilities.
• High level of integrity, discipline, and work ethics.