Facility Manager (FM)

  • Full responsibility of the entire facility and all its functions, especially the complete care of each resident

  • The FM typically is a senior nurse with 8 years of experience or more. All FMs are excellent managers and are trained in-house in elder care, gero-psychology as well as dementia management

  • Facility Managers reside in the facilities to take care of any emergencies.

Read about our Facility Managers here

Facility Nurse (FN)

  • Responsible for assessment of all residents, administration of all medications, vital checks, supervising care attendants and being in-charge in the absence of the Facility Manager

  • Training: Our nurses are certified and trained and have nursing experience upto 5 years. Trained in-house in elder care, gero-psychology, emergency protocol and management and managing dementia

Read about our Facility Nurses here

F & B Manager and Kitchen staff

  • In charge of the facility kitchen and responsible for all food and beverage for resident and staff. Responsible for menu planning in accordance with each resident requirement and special diets

  • Each chef has experience of working in a professional set up and has been trained in house in all food and beverage protocols, elder nutrition, special dietary requirements, food health and hygiene

Read about our F & B Manager here

Care Attendants

  • The immediate point of contact for all resident needs, assists residents in their ADLs (activities of daily living), including personal hygiene, grooming, feeding etc. and helps engage the resident throughout the day

  • All care assistants have a 3 month certification. They undergo rigorous in house training in elder care, managing ADLs, basic food and personal hygiene, dementia management, communication and facility protocols

Housekeeping staff

  • Responsible for sanitation and hygiene levels of the facility and resident rooms and washrooms.  Also responsible for laundry, ironing and folding resident garments.

  • Trained in-house on housekeeping procedures and protocols, basic health and safety, interface with residents and facility protocols. 

Security guards

  • Responsible for the safety and security of each resident and staff member. A guard is duty 24 hours and manages the front entry

  • Hired from reputed agencies, trained in-house in resident interface, wandering in dementia and facility protocols


  • We engage with a variety of consultants from different fields of work like operation processes, finance, design & marketing, counselling and physiotherapy.

  • They are well aligned with Epoch values and closely work with the core team

    Read more about our consultants here